AI chatbot development

The Gnar Company does. It is a custom software firm in Needham, Massachusetts. Gnar builds AI chatbots for customer service and AI assistants for staff. Each one answers from your own documents, shows its source, and sends hard questions to a person. Senior engineers in the US do the work. Gnar has delivered more than 100 projects. Each build has a fixed price, works as specified or Gnar fixes it, and carries a twelve-month bug-free warranty.

Yes. Gnar builds customer service assistants that answer from your help pages and policies, not from the internet. Each answer shows where it came from. The assistant answers routine questions on its own, or drafts the reply for your team to check. Anything it can’t answer goes to a person on your support team. Discovery starts by reading the questions your customers ask today.

Yes. An assistant built by Gnar answers HR and IT questions from the policies you already keep. For example, how PTO carries over, or how to reset a VPN. It shows which document each answer came from. It uses the file permissions you already have. No one gets an answer from a file they can’t open. Not in your documents? Then the question goes straight to someone in HR or IT.

It sends the question to a person. Gnar builds the assistant to answer only from your own documents. When they don’t cover a question, it goes to someone on your team. In Discovery, you and Gnar decide which topics always go to a person, and who gets them.

Either one, or both. You decide topic by topic in Discovery. Mike Stone, Gnar’s co-founder, uses one test: is it okay if the AI isn’t right a hundred percent? A refund outside your policy is a no, so a person handles it. A routine reply can be a yes. Then the assistant sends it on its own, or drafts it for someone on your support team to check first.

Sometimes, and Gnar will say so. Intercom Fin and Zendesk charge about $1 to $2 each time their bot settles a question alone. If your questions are support questions and the answers sit in your help center, buy the tool. Build when your staff ask the questions, or the answers live in your own systems. Build when some staff may see files that others may not. Mike Stone covers what to weigh first in 5 Questions to Ask Before Investing in AI.

Usually, yes. In Discovery, Gnar lists every tool the assistant must reach, before the build price is fixed. The assistant only gets access to what it needs, and it keeps a log of every document it opens. Setting it up is part of the fixed price for the build.

Claude, by default. Claude is Anthropic’s AI, and Gnar’s engineers build with it. Anthropic lists The Gnar Company as a Claude Select Services Partner. The assistant is still built to answer only from your documents, and only from files the person asking may open.

All three parts cover an assistant Gnar builds. One: a fixed price, and if the build costs more, Gnar pays. Two: a guaranteed outcome, meaning the software works as specified or we fix it. Three: a twelve-month bug-free warranty. “As specified” means what the contract says the assistant must do.

Your team, or Gnar. You get it documented and tested, so your own people can take it over. Prefer not to? Gnar keeps it running after launch.

Gnar’s builds usually cost $150,000 to $300,000 or more. That range is for all the software Gnar builds, not just assistants. Your assistant’s own fixed price comes out of Discovery, before you commit. Discovery has three published options: two weeks for $15,000, four weeks for $20,000, or six weeks for $30,000.

With Gnar Discovery and Design. It takes two to six weeks. Gnar maps the questions people ask, the documents that answer them, and the tools the assistant must reach. It ends with a fixed build price. Not sure AI is the right move yet? Gnar’s AI Strategy & Fluency work finds where AI pays off first.